Return, Refund and Exchange policy

1. Items soldAt SAVOR SHARE SDN BHD [202401042760 (1588605-P)], we carefully inspect and pack our toys, dolls, plush toys, playsets and accessories before delivery; however, if the wrong item was delivered, the product does not match the description advertised on our website, or the product arrived damaged, defective or incomplete, customers may submit a return, refund or exchange request according to the terms stated in this Policy.

Eligibility for Returns, Refunds and Exchanges

Products sold are generally not returnable, refundable or exchangeable unless:

  • The Company delivered the wrong product.
  • The product does not match the specifications, description, features or information advertised on our website.
  • The product arrived damaged, defective or faulty.
  • Essential components, accessories or parts were missing upon delivery.
  • The product was significantly damaged during transportation.
  • The delivery exceeded the period stated in our Shipping Policy.

All requests must be submitted within 30 days from the date of delivery. Requests received after this period may not be accepted.

Required Evidence

Customers must provide:

  • A valid order number or proof of purchase.
  • Clear photographs showing the product and reported issue.
  • A clear and continuous unboxing video showing the unopened parcel, shipping label, packaging and product received.
  • Photographs or videos showing missing or damaged parts.
  • Any additional information reasonably requested by the Company.

Requests submitted without sufficient evidence may be rejected.

Condition of Returned Products

To qualify for a return, refund or exchange, the product must:

  • Remain unused and in its original condition.
  • Be returned in its original packaging.
  • Include all dolls, clothing, accessories, manuals, parts and complimentary items.
  • Retain all original labels, tags and seals.
  • Not have been assembled, altered, washed or repaired.
  • Be free from damage caused after delivery.

Where the packaging must be opened to identify a defect, customers should stop using the product immediately after discovering the issue.

Non-Eligible Requests

Returns, refunds and exchanges will not be accepted for:

  • Change-of-mind purchases.
  • Products ordered in the wrong model, colour, character, size or design by the customer.
  • Products damaged through misuse, negligence or improper handling.
  • Products with missing packaging, labels, accessories or parts.
  • Products that have been assembled, modified, washed or repaired.
  • Normal wear and tear.
  • Minor colour differences caused by lighting, photography or screen settings.
  • Damage caused after successful delivery.
  • Clearance, promotional or specially ordered products, unless they arrived damaged, defective or incorrect.
  • Requests submitted without sufficient evidence.

Return Application Process

Before returning any product, customers must contact savorshares@outlook.com and provide their order details, a description of the issue and all required photographs and videos.

Customers must wait for approval and return instructions. Products returned without prior approval may not be accepted.

Inspection and Assessment

All returned products will be inspected to verify their condition and the reported issue. Submission of a request does not automatically guarantee approval.

We will notify the customer after the assessment has been completed.

Refunds

If a refund is approved, it will be processed through the original payment method whenever possible.

The processing period may vary depending on the bank, payment gateway or financial institution. Administrative fees and other non-refundable charges will not be included unless the issue resulted from an error by the Company.

Exchanges

Approved exchanges are subject to product availability. If the same product is unavailable, we may offer:

  • A suitable replacement.
  • An alternative product of similar value.
  • Store credit.
  • A refund of the approved amount.

If a more expensive replacement is selected, the customer must pay the price difference.

Cancellation Policy

Orders may only be cancelled within 12 hours from the time of purchase, provided they have not been processed, packed or shipped.

Once an order has been processed or dispatched, it cannot be cancelled. The Company may cancel an order due to product unavailability, incorrect pricing, payment issues, suspected fraud or other reasonable operational circumstances.

Right to Reject a Request

We reserve the right to reject a request if:

  • It is submitted after the applicable period.
  • Sufficient evidence is not provided.
  • The returned product does not meet the required conditions.
  • The damage resulted from misuse or improper handling.
  • The reported issue cannot be verified.
  • The request is fraudulent, misleading or abusive.

Contact Us

SAVOR SHARE SDN BHD
Registration No.: 202401042760 (1588605-P)
Email: savorshares@outlook.com