SAVOR SHARE SDN BHD [202401042760 (1588605-P)] currently provides free standard delivery within Malaysia only, with orders generally expected to arrive within seven days after successful payment and order confirmation; we do not provide overnight, same-day or international shipping, and delivery times may be affected by courier operations, public holidays, weather conditions or other circumstances beyond our reasonable control.
Shipping Coverage
We currently deliver within Malaysia only.
International shipping is not available. Orders containing delivery addresses outside Malaysia will not be accepted or processed.
Shipping Fee
We provide free standard shipping within Malaysia.
No standard delivery fee will be charged unless a special delivery arrangement requested by the customer is clearly agreed upon before checkout.
Order Processing
Orders will be processed after payment has been successfully received and verified.
Processing may take longer during weekends, public holidays, promotional periods, periods of high order volume or unexpected operational disruptions.
Delivery Timeline
Orders are generally expected to be delivered within 7 days after successful order confirmation.
Delivery times are estimates and may be affected by:
- Courier delays.
- Public holidays.
- Severe weather.
- High parcel volumes.
- Remote delivery locations.
- Incorrect or incomplete delivery information.
- Circumstances beyond our reasonable control.
No Overnight Delivery
We do not offer overnight, same-day or guaranteed next-day delivery.
Customers should place their orders early if the products are required by a particular date.
Delivery Information
Customers must provide a complete and accurate delivery address, recipient name and telephone number.
We are not responsible for delays or failed deliveries resulting from incorrect, incomplete or outdated information provided by the customer.
Delivery-address changes cannot be guaranteed once an order has been processed or dispatched.
Tracking Information
Tracking details may be provided after dispatch, where available. Tracking updates are controlled by the courier and may not appear immediately.
Receiving Your Order
Customers should inspect the parcel immediately upon delivery and record a continuous unboxing video showing the unopened parcel, shipping label, packaging and products received.
The original packaging and shipping label should be retained until all products have been checked.
Damaged, Missing or Incorrect Products
If a product arrives damaged, incomplete or incorrect, customers should contact us promptly with:
- The order number.
- Clear photographs of the parcel and product.
- A continuous unboxing video.
- A description of the issue.
Eligible requests will be handled according to our Return, Refund and Exchange Policy.
Delayed or Lost Parcels
If an order has not arrived within the stated delivery period, customers may contact us for assistance.
Where a parcel may be lost, we will assist in submitting an enquiry to the courier. Any replacement or refund will only be considered after the courier investigation and our internal verification have been completed.
Failed Delivery
Customers are responsible for ensuring that someone is available to receive the parcel.
If delivery fails because the customer is unavailable, refuses the parcel or provides incorrect information, additional redelivery arrangements may be subject to further conditions.
Cancellation Before Shipment
Orders may only be cancelled within 12 hours of purchase, provided they have not been processed, packed or shipped.
Dispatched orders cannot be cancelled and will be handled according to our Return, Refund and Exchange Policy.
Policy Updates
We may update this Shipping Policy when necessary. The revised version will be published on our website.